Can’t sign in?

How should we send your code?

We’ll send a 6-digit code to check it’s really you.

Enter your code

We’ve sent you a 6-digit code.

Here’s what we have on file

This is the email address your account signs in with today.

What’s your new email?

This becomes the address you sign in with from now on.

Confirm your new email

We’ve sent a 6-digit code to your new address.

You’re all set

From now on, sign in with this address:

Your consultant number, orders, downline and rewards are unchanged.

We can’t find that number

We couldn’t match that number to an Annique consultant account. Check the digits and try again — the number is on your statements.

We can’t reach you automatically

We don’t have a working email address or mobile number on file for this account, so we can’t send you a code. Our team can confirm who you are another way and fix it for you.

We need to check this with you

The mobile number on this account is also listed on another consultant account. To keep both accounts safe we can’t send a sign-in code to a shared number. Please call us and we’ll confirm who you are directly.

Too many attempts

For your safety we’ve paused this for 30 minutes. Please try again after that — or talk to us and we’ll help you now.

That address is already taken

That address is already used by another Annique account. Please use a different one, or talk to us if you think this is a mistake.

Almost there

You can sign in with your new address now. One of our systems didn’t confirm the change, so please let us know. Nothing is lost — we just need to finish it off.

Please talk to us

This account needs one of our team to help you directly. Give us a call or send an email and we’ll sort it out.

Let’s get you set up again

Your consultant number is on our records, but there’s no account waiting for you on the new store yet — that happens for consultants who haven’t ordered in a while. Give us a call or send an email and we’ll get you going again.